30-day money-back guarantee
If you are not satisfied with a credit pack purchase, you can request a full refund within 30 days of your order date. Refunds are processed by our online reseller and Merchant of Record, Paddle.com.
How to request a refund
Visit paddle.net and look up your order using the email from your receipt, or contact us at easyedit.live@gmail.com or through live support with your order reference. Once a refund is approved, the money returns to your original payment method and the purchased credits are removed from your account.
Failed edits are not charged
A credit is charged before an AI request is processed. If the request itself fails, the credit is automatically restored to your balance.
Billing errors
If credits were deducted twice, deducted without a completed request, or your balance looks wrong, contact easyedit.live@gmail.com with the edit time and payment reference and we will correct it. This policy does not affect your statutory rights. Paddle's refund policy: https://www.paddle.com/legal/refund-policy